After many months of hard work by our fantastic team, we are pleased to announce that our new website is now live! As time goes on, we will be working on adding new features to better serve our customers and provide the best shopping experience for our fellow pet lovers. There are a few things that you may notice about the new site and we have created a FAQ below to address some of those questions. If your question is not listed below, please feel free to reach out to our customer service team via live chat, calling us at (800) 851-2809 (Mon-Fri 8:30am EST - 5:30pm EST) or by email at firstname.lastname@example.org.
Where's my order, account, or auto-delivery information?
Unfortunately we were unable to move our customer data efficiently from our old and outdated website and because of that, your previous order history and auto-deliveries are not accessible from the new site. That being said, the auto-delivery program is even easier to enroll in now and our customer service team will be more than happy to assist with the transition to our new site. At this time, auto-deliveries will still be delivered based off of your current schedule and our team will be working to make this more visible moving forward.