Return Policy
100% Money Back Guarantee!
All products purchased at HeartyPet.com are backed by our 100% Satisfaction Guarantee policy. Below you will find the return information and instructions.
Return instructions:
- An RMA (Returned Merchandise Authorization) number must be obtained prior to return shipment. Please contact us at customerservice@heartypet.com or call (800) 851-2809 for your RMA.
- Include a copy of your invoice, or if no longer available, please enclose a letter with the following information:
- Name
- Address
- Phone Number
- Email Address
- Reason for Return
- RMA Number from Step 1
- Return To: Hearty Pet
21432 Ruble Road
Boonsboro MD 21713 - The customer is responsible for return shipping charges. You may use the carrier of your choice, i.e. FedEx, UPS, or USPS.
